The role We are seeking a Technical Sales Support Manager – Spirits to join our team as a technical expert and business enabler. You will be the go-to technical authority for our sales teams and customers, combining deep spirits production expertise with exceptional communication and relationship-building skills. Expected location: India, Japan, Greater China, or Taiwan, etc.
Key Responsibilities are: - Technical Leadership: Maintain and develop the technical knowledge of regional sales teams through training, presentations, and expert guidance on yeast, fermentation, and spirits production applications. - Customer Support: Deliver technical presentations, troubleshoot production challenges, support pilot trials, and provide product training to beverage producers. - Expert Leadership: Represent Fermentis at industry conferences, trade shows, and technical forums.
Contribute to industry publications and participate in knowledge-sharing initiatives. - Industry Networking: Build and maintain relationships with Key Opinion Leaders (KOLs), industry associations, and recognized institutions within the spirits sector. - Project Coordination: Manage technical projects and trials between Fermentis and customers/partners, working closely with R&D and the Fermentis Academy. - Quality & Troubleshooting: Support investigation of customer complaints and quality issues; assist with process optimization and technical problem-solving. - Knowledge Management: Maintain and disseminate technical resources, FAQs, and best practices to the sales team.