Candidate based location is flexible within APAC, with Singapore, Malaysia and China preferred. The Technical Product & Application Expert serves as the primary technical liaison between Gnosis by Lesaffre and its customers and manufacturing partners across the APAC and Greater China regions.
This role bridges scientific expertise with practical application knowledge to enhance customer experience, solve complex formulation challenges, and ensure successful product development and manufacturing. This position plays a critical role in positioning Gnosis as the partner of choice through technical excellence and collaborative problem-solving throughout APAC and Greater China regions.
KEY RESPONSIBILITIES The position requires 30% – 50% of the time travelling in APAC and China.
Technical Customer Support & Consultation Provide expert technical guidance to commercial teams during customer interactions, enhancing presentations of new products formulation options Deliver customized technical services to strategic customers, including formulation support, stability testing, and application development Support quality teams in resolving technical aspects of customer complaints through root cause analysis and corrective actions Facilitate knowledge transfer of analytical methods to external laboratories and customer sites across the APAC and Greater China regions Manufacturing Partner Coordination Serve as the primary technical point of contact between Gnosis and contract manufacturing organizations (CMOs/CDMOs) Translate complex technical specifications and formulation requirements into clear manufacturing guidelines Provide on-site technical training and troubleshooting support to manufacturing partners Coordinate with global R&D teams to resolve complex formulation, stability, and process challenges Manage product development projects from concept to commercial scale, ensuring alignment between scientific requirements and manufacturing capabilities Technical Network Development Identify, evaluate, and qualify potential development and manufacturing partners across APAC and Greater China regions Build and maintain a comprehensive database of technical capabilities and specializations of regional CMOs/CDMOs Match specific product and technology requirements with the most appropriate manufacturing partners Organize and centralize technical documentation to support R&D functions Cross-Functional Collaboration Bridge communication and collaboration between commercial, R&D, and quality teams to ensure seamless product development Escalate unresolved technical challenges to global R&D teams when advanced solutions are required Contribute technical insights to regional marketing initiatives and new product launches Support technology transfer from global innovation centers to regional manufacturing partners