The administration and configuration of the ServiceNow platform (ITSM, CMDB, FSM, workflows, automations, integrations) constitute a specialised expertise, linked to a structured technical and functional governance.
YOUR MISSIONSAs a ServiceNow Administrator Consultant (M/F), you are responsible for the administration, configuration and maintenance of the ServiceNow platform.Administer, configure and maintain the various ServiceNow modules (ITSM, CMDB, FSM, Catalog, Incident/Change/Problem, etc.)Manage platform updates (versioning, patching, compatibility)Ensure proper compliance and security of ACLs (Access Control Lists) and their evolution over timeCreate and maintain workflows, Flow Designer and automationsParticipate in managing integrations with other internal or external systemsCollaborate closely with a technical team (developers, integrators, technicians) and a governance group to collectively validate functional and technical evolutionsFollow development best practices by commenting and documenting your projectsTrack evolution requests and translate them into functional and technical requirements