Position Overview The IT Supervisor (Infrastructure) is responsible for maintaining, monitoring, and supporting the organization’s IT infrastructure. This includes servers, networks, storage systems, and related hardware/software to ensure optimal performance, security, and availability.
The role involves troubleshooting technical issues, assisting end-users, and supporting infrastructure projects. Key Responsibilities Infrastructure Maintenance & Support Monitor and maintain servers, networks, and storage systems. Perform routine system checks, backups, and updates. Troubleshoot and resolve hardware, software, and network issues.
User Support Provide technical assistance to staff on infrastructure-related issues. Respond to support tickets and escalate complex problems when necessary. Train users related best practices for IT systems and security. System Administration Managing user accounts, permissions, and access controls. Ensure patch management and system updates are applied regularly.
Maintain documentation of infrastructure configurations and changes. Network & Security Managing control on network performance and implement improvements. Managing firewall, VPN, and security system management which deployed in local end market. Leading compliance related IT security policies and standards.
Project Support Assist Center of Expertise in IT infrastructure upgrades, migrations, and deployments. Collaborate with regional/group IT teams on new technology implementations. Managing disaster recovery planning and testing with user Leading hyper-care system implementation as part of change management