Responsible for efficient and accurate processing of customer orders. Own & manage customer order fulfillment process and lead the customer service team to meet the function objectives, liaising with all parties involved including production plants, transport companies and customer side. Handle customers complaints/ questionnaire and ensuring customers’ satisfaction.
System databases maintain and responsible for different systems interface. Work with line manger to support the overall customers service optimization and report making. Prepare operation SOP and training material, provide training and coaching to team members to improve service quality. Take an active part in process improvements with other departments, within Company’s guidelines.
All other related issue for the function.