Offre d'emploi de Customer Success Manager, CDI, H/F à Entreprise Je recrute en CDI Je recrute en FREELANCE témoignages clients évaluer mes candidats Candidat je cherche un job EN CDI je cherche un job EN FREELANCE Histoire de talents Nos offres d'emploi ressources centre de ressources blog FICHES MÉTIERS à propos Nous contacter Entreprise JE RECRUTE Témoignages Clients évaluer mes candidats Candidat je cherche un job Histoire de talents Nos offres d'emploi Ressources Centre de ressources Fiches métiers modèles à propos Nous contacter retour aux offres 11/2024 Customer Success Manager, CDI, H/F RetailTech 3D/IA 50 K€ - 70 K€ Full remote No items found.
Your missions will be: 1) Manage the portfolio of customers that will be entrusted to you by accompanying them in the daily use of the Company service: ○ Proactively propose action plans to simplify the customer experience and remove any identified friction ○ Measure on a regular basis : - Customer satisfaction level (NPS) - The value provided by Company to the Customer (ROI) ○ Create a relationship of trust with your contact persons & C-levels 2) Be accountable for the generation of Company revenues through: ○ Contract renewals ○ Upsell ○ Cross-sell (within the same geographic area) From the identification of the opportunity to the deal closing 3) Be the ambassador of the Company platform to your customers: ○ Proactively propose action plans to reinforce their knowledge of the platform and the use of its capabilities ○ Analyze the user experience and propose improvements, in close collaboration with the Company product teams ○ Train & Support the customer in their daily use of the Company platform 4) Be the voice of the customer within the Company organization - in particular with ○ Product & Tech teams: - Seize the opportunity of each Customer's feedback to contribute to the development of the Company roadmap; - Organize workshops between Customers & Company Product / Tech teams when necessary ○ Teams in charge of creating 3D models ("Digital Twin") for our customers: - Ensure a good understanding of the customer's issues and expectations on the part of the teams in charge of the production of 3D models; - Ensure a good understanding of company's internal processes by the client ■ Work in close collaboration with the Company Project Managers in charge of creating the models ■ Alert internally in case of risk on respect of the schedules ○ Work in close collaboration with the Presales Manager to ensure the correct implementation/integration of Company's services to our clients ○ Work closely with the Account Executive to ensure an ongoing business relationship 5) Manage cross-functional projects to improve the overall experience of our customers (e.g. deployment and maintenance of a new public Help Center for our customers) To shine with us: ● You must be fluent in English and French ● German is a plus ● You have at least 2 years of experience with customer responsibilities (CSM or Account Manager if possible) ● You have a strong customer orientation ● You are organized and you like to work on several different projects ● You are curious, able to listen, learn and teach Postuler Votre référent sur cette offre Thomas Farge Team Manager - Marché Ouest Cette annonce a été pourvue.
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