Baking Center Manager

Key responsibilities Manage the local Baking Center team training & baking skill development continuous evaluation and optimization of the performance & personal efficiency (reporting, technical competencies, involvement) of the team set & evaluate annual objectives for the team members (annual review) be involved in salary reviews & negotiations participate to the recruitment of new Baking Center staff or technologist for the sales team Manage the local Baking Center activities operative (short-term) and strategic (long-term) planning of the Baking Center activities & its resources budget responsibility (OPEX & CAPEX, preparation & monitoring) suggest (technical) investments or replacements when needed receive and operate requests of the other departments (e.g., Marketing, Sales, …) or customers & transfer these requests into planning & activities collect & evaluate feedback from team members, colleagues, and customers to continuously improve the quality of the activities Technical development and services manage technical support organization for internal & external customers (troubleshooting, product launches, starting help, recipe creation) if requested visit customers in their facilities to provide technical assistance participate & conduct technical seminars and trainings prepare cost-in-use and recipe cost calculations quality control in collaboration with quality management Market observation & trends monitoring CRM – report & evaluate relevant customer information (observed during visits or receptions) to sales team and Regional BC Manager monitoring of changes in consumer habits observe and report competitor’s activities providing & organizing samples of new competitor’s products to be benchmarked reporting this information within his/her organization New Product Development & Innovation suggest possible evolutions of local product range & marketing mix in accordance with market trends, innovations, customer & consumer needs regular exchange with & participation in regional networks & communities (APAC BINK) to gather information about new regional & international products & services (LINT APAC subsidiaries) in case of no local product development, organize regular contact with production plants & formulation centers to get to know about new locally developed products & services (min. once per year with the main collaborators) organize & conduct baking trials on these new products Reporting about Baking Center activities (visits, receptions, trainings, customer relation, market observations, projects & baking trials) to… to local line manager according to local interval & procedures to Regional BC Coordinator on quarterly basis collect & report the BC KPI according to LINT procedure monthly Other responsibilities: supervise the proper technical condition of the Baking Center facility and equipment contact with authorities and enforcement of the relevant legal provisions maintain contacts with third parties (e.g. institutes, raw materials suppliers, associations, equipment producers, know-how suppliers, educational institutions, …) adherence to hygienic and safety rules